Spotting a Scam Email:
Tips for Safeguarding Your Data

As the prevalence of email scams continues to grow, we want to empower Reckon customers with the knowledge to identify scams and protect their data.

What is a scam email?

Scam emails are a way for cybercriminals to trick you into giving them personal information for financial gain. They send fraudulent emails pretending to be from large organisations you know or trust including Reckon.
There are broadly two types of scam emails:
Phishing: Scam emails requesting payments, financial information, logins or passwords.
Malware: Scam emails that entice you to click malicious links and attachments that can harm your computer or enable a scammer to spy on you.

Tips to avoid scam emails

Always verify the sender’s email address for the official @reckon.com domain. Reckon exclusively employs this domain for billing communications and never uses alternative domains like @mail.com, @gmail.com or @yahoo.com.
Beware of email addresses or domains where the name is misspelt, altered or attempts to mimic a legitimate email for example reckonbilling@gmail.com.
The content of email is unsolicited, unexpected, too good to be true, or coercive.
The email asks for your personal or financial information, password, login details. Reckon will never ask you for any of these via email.
The email contains spelling and grammar mistakes.
Think before you click. Scammers want you to feel pressured to act quickly.

I’ve received a scam email, what should I do?

Avoid opening suspicious emails – delete them directly from your inbox.
If you get a suspicious email, don’t reply to the email or open attachments or links.
If you click on a link in an email and are directed to a website, do not enter any personal or financial information into the site.
If you have opened an attachment or clicked on a link, ensure your computer’s operating system and anti-virus software are up to date.
If scammers have been successful, they may try to get more money. So stay aware of follow-up scams.
You can always contact a company including Reckon via their official website contact details to confirm an email’s legitimacy.